Polishing jewelry regularly will take care of most tarnishing and cleaning problems and help reduce the chance of skin irritation. We recommend a lint-free polishing cloth which we have available. If your jewelry needs a little more attention than gentle polishing, use a mild detergent and warm water with a soft brush. Avoid the use of harsh chemical dips and only allow a professional jeweler to clean your jewelry. Gemstones and pearls require special care, so we recommend they be professionally cleaned as well.

Certain types of cosmetics contain chemicals that can abrade your jewelry, causing a sort of metallic dust. This metallic dust often appears black and can cause smudges on your skin or clothing. To avoid this problem, put on your jewelry after applying your cosmetics.

Black smudges may also be caused by corrosion due to perspiration, exposure to salts and exposure to hydrogen sulfide gas (present in polluted air, some www.jamesavery.comdstuffs and industrial chemicals). To avoid these smudges, we recommend that you do not wear your jewelry while handling chemicals or products containing sulfur, and gently polish your jewelry often to remove tarnish.

Some people occasionally experience a burning, itching and/or redness, usually on the skin beneath rings. This condition may be due to the build-up of soaps, detergents, waxes, and/or creams, which also cause a dulling film on your jewelry. To avoid skin irritation and to keep your jewelry bright, do not wear your rings when using cleaning products or lotions, and clean your rings frequently.

As a way of expressing our gratitude to the women and men who serve, or have served, our country and its citizens, we are pleased to offer a 10% in-person discount to all service members (both active and retired), first responders and their spouses and dependents. Simply bring a valid ID mentioned in the list below and present it when making an in-person purchase.*

ACCEPTABLE ID

• Veteran’s Identification Card (VIC)
• Veteran Health Identification Card (VHIC)
• Common Access Card
• Uniformed Services Identification Card Active Duty
• State Driver’s License and/or Identification with veteran’s designation
• DD214
• DD256
• Police/Sherriff/State Trooper badge or ID card
• Firefighter badge or ID card
• EMT/Paramedic badge or ID card

*Both the Military and First Responder Discounts are established for personal purchases and cannot be used for previous sales or the purchase of gift cards or services including engraving. Only one of these discounts may be applied and it cannot be used with any other offer, coupon, promotion or discount. This offer is currently not available on TheSilverCedar.com. We reserve the right to cancel or modify this program at any time at our sole discretion or to discontinue an individual’s discount based on evidence of misuse. US armed forces include active and reserve members of the US Army, US Navy, US Air Force, US Marine Corps, US Coast Guard and the National Guard. Veteran includes all individuals who are retired from the US armed forces or who have received an honorable, under honorable condition, or general discharge. First responders include police officers, sheriffs and deputies, state troopers, firefighters (paid and volunteer), and emergency medical service personnel.

Each piece of The Silver Cedar jewelry in our current line is guaranteed to satisfy you in every way. If for any reason an item in our current line does not meet your full expectations, just return it in new condition with proof of purchase within 30 days for a refund, exchange, or The Silver Cedar store credit. After 30 days, or without proof of purchase, items in our current line that are in new condition are eligible for exchange.

To minimize the chance of scratches, separate your jewelry into a compartmentalized box, and store it in a soft flannel pouches.

The product photography displayed on our website matches the product as closely as possible. All of our jewelry is hand-finished with genuine gemstones; therefore, details such as the exact shade of color of the stone can vary slightly. This is all a part of what makes your The Silver Cedar jewelry unique and special.

During extremely busy periods it is possible to place an order for a product which may have gone out of stock. In this case, The Silver Cedar reserves the right to cancel your order.

If you paid via PayPal, you will be issued a refund for the amount paid.
If you paid via credit/debit card your card will not have been charged.
We apologize for any inconvenience.

Unfortunately, we cannot fulfill requests for brochures.  Please check in with us again in a few months’ time.

We are usually unable to change or cancel an order after you’ve placed it.
Your credit card will not be charged if we are unable to fulfill and/or cancel your order for any reason. If we have to cancel your order, we’ll notify you as soon as possible.

To help determine if your connection is secure, look at the status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser), Secure Sockets Layer (SSL) should be active, which helps to protect the transmission of information through the website. You should also verify that the URL for the page you are on includes “https” at the beginning. Most browsers offer additional security alerts as well.

Yes. In your Shopping Bag or during Checkout, you can choose to add a message or gift wrap. We offer three options:

Gift Message – Free
Include a message of 8-12 words (up to 60 characters) with your gift, free of charge. Limited to one complimentary gift message per shipping destination.

The Silver Cedar Gift Kit – $2
An easy-to-assemble gift box with tissue paper, a bow and a blank gift tag for you to personalize.

The Silver Cedar Gift Box – $5
Your item comes ready for the giving—boxed with tissue paper and topped with a bow and a blank gift tag for you to personalize. Or, if you prefer, we can personalize the card for you with a handwritten message.

There are a few restrictions:

• Not all items can be gift-wrapped.
• Gift options aren’t available for international orders.